This Service Delivery Policy outlines how services purchased from Expal Innovations are processed, executed, and delivered to customers.
1. Nature of Services
Expal Innovations provides digital services and digital products including:
- CRM Software
- Accounting Software
- WhatsApp API
- Business Automation
- Performance Marketing
- Website Design & Development
- WordPress Development
- Website Optimization
- Website Redesign
- Website Maintenance & Support
- Digital Consultation Services
All services are delivered digitally and do not involve physical shipping.
2. Order Confirmation
After placing an order on our website, customers will receive:
- An order confirmation email
- Project initiation instructions (if required)
Our team may contact the customer to collect necessary project details such as:
- Business information
- Website content
- Images or branding materials
- Hosting or domain access (if applicable)
The project will begin only after receiving all required information.
3. Delivery Timeline
Estimated delivery timelines vary depending on the service purchased:
| Service | Estimated Delivery Time |
|---|---|
| Website Optimization | 2 – 5 business days |
| Website Maintenance | As per selected maintenance plan |
| Website Redesign | 5 – 10 business days |
| Custom Website Development | 7 – 15 business days |
| CRM Software | Instant |
| Accounting Software | Instant |
| WhatsApp API | 2 – 5 business days |
Delivery timelines may vary depending on:
- Project complexity
- Customer response time
- Third-party service availability
4. Client Responsibilities
To ensure timely delivery, clients must:
- Provide all required content and materials promptly
- Provide accurate technical access when needed
- Respond to project queries within a reasonable time
Delays in client responses may extend the delivery timeline.
5. Project Revisions
Most services include limited revisions based on the purchased package.
Additional revisions beyond the agreed scope may incur extra charges.
6. Service Completion
A project is considered delivered when:
- The completed website or service is provided to the client, or
- The work is successfully implemented on the client’s website.
Clients will be notified once the service has been completed.
7. Delays
Expal Innovations is not responsible for delays caused by:
- Hosting provider issues
- Domain provider issues
- Third-party software or plugin conflicts
- Delayed client communication
8. Support After Delivery
After service delivery:
- Minor adjustments may be supported within a limited time depending on the package purchased.
- Ongoing support may require a maintenance plan or additional service purchase.
9. Contact Information
For service-related inquiries, customers may contact:
Expal Innovations
Email: info@expalinnovations.in